Is this because the parent's Live Update is configured pull the latest def from Symantec? Just to clarify my testing environment in the hopes it will result in a suitable solution, I am using SAV Corp Ed v9 on the client and v10 on the server.How can I make the client pull the virus def from the parent? - delete old virus defs(yyyymmdd.xxx) from "C:\Program Files\Common Files\Symantec Shared\Virus Defs" - empty "C:\Documents and Settings\All Users\Application Data\Symantec\Live Update\Downloads" folder - delete all .setting files from "C:\Documents and Settings\All Users\Application Data\Symantec\Live Update" folder. I tried the recommendations by Sameer U: I cannot use telnet to test the client as v9 uses UDP communications, not TCP.Instead I see an error that the definition file is corrupt.
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For information about the Intelligent Updater, read Updating virus definitions for Symantec Anti Virus Corporate Edition 10.x and Symantec Client Security 3.0.
Since 2006, I have a Symantec Corporate Edition 10.01 and stopped definitions of update of the first week of July 2013.
According to Symantec Resolution: These symptoms can result from problems with the virus definitions.
To fix the problem, download and run the Intelligent Updater, and then restart the computer.
So clearly they just have the defs that came with the original software and have never updated with the server.