But during a keynote session at 2016’s Money2020 conference, Erica combines artificial intelligence and predictive analysis, and Nguyen shared a comment from Erica that not only answered a customer’s balance request, but also told the customer’s that their monthly spending was higher than usual and could lead to a low balance or overdraft.
Elsewhere, Master Card began a beta pilot in November with 1,000 Master Card employees who have credit and debit card accounts with multiple banks nationally.
Levy’s earlier, non-sexual chatbots have twice won the Loebner Prize, an annual competition for AI programmes.
In late 2016, Bank of America announced the expected debut of its chatbot offering.
Chatbot supporters, however, argue that the technology is just as secure as the voice response systems customers use today.
And while not revealing its internal plans, Wells Fargo has invested in Oglesby notes that banks can require customers to enter personal identification numbers or passwords to access protected information.
Master Card employees are piloting a credit and debit card app available through banks next year.
But while the preferred suite of chatbot uses remains hazy, banks seem to be forging ahead with bot plans.